Booking a Service
Once you have found a coaching service you would like to book, follow the steps below to complete your booking. You can book a service whether you have an account or not.
Step 1: Start the Booking
On the service page, click Book now. A panel will open where you can configure your booking:
- Free consultation: If the provider offers a free consultation, you can tick this option to include one with your booking
- Sport: Select the sport this booking relates to. If the service covers only one sport, this will be pre-selected
- Quantity: If the service is billed per hour, per day, or per session, use the plus and minus buttons to set the quantity you need
The total price updates automatically as you adjust the quantity. Click Continue to proceed.
Step 2: Requirements
The requirements step lets you share useful information with the provider before they begin work. This page has three sections you can expand:
- Requirements: A text area where you can describe your goals, areas to focus on, injury history, or anything else the provider should know. Some providers mark this as required, in which case you must fill it in before continuing
- Video links: Paste links to videos on YouTube, Veo, Hudl, Vimeo, or similar platforms. This is useful for performance analysis or technique review services
- File uploads: Upload videos, images, or documents the provider might need
Fill in as much or as little as you like (unless requirements are marked as required), then click Continue.
Step 3: Your Details (Guests Only)
If you are not signed in, you will be asked to create an account before proceeding to payment. You will need to provide:
- Your name and email address
- A password for your new account
- Your city and timezone
If you already have an account, you can click the Sign in link at the top of the requirements page to log in and skip this step.
Step 4: Payment
You will be redirected to a secure Stripe checkout page to complete your payment. The checkout page shows the service name, quantity, and total price. If the provider is tax-registered, applicable tax will be calculated and added automatically.
You can pay using a credit or debit card. Your card details are handled entirely by Stripe and are never stored on Pitch Gurus.
Step 5: Confirmation
After your payment is processed, you will be taken to a confirmation page showing:
- A booking reference you can use to identify this booking
- The total amount paid, including any tax
- The service details
You will also receive a confirmation email. If you checked out as a guest, your new account will be ready to use immediately.
After Booking
Once your booking is confirmed:
- You can view and manage your booking from Profile > Customer Bookings > Services
- When the provider accepts your booking, a conversation is created so you can communicate directly about the work
- The provider will deliver the service and you will be able to view any delivery reports or files from your booking page
Tips
- You will not be charged when you click "Book now". Payment only happens at the Stripe checkout step
- Provide clear and detailed requirements so the provider can deliver the best possible service
- Upload relevant video footage if you are booking a performance analysis or technique review service
- Keep an eye on your booking status and respond promptly to any messages from the provider