Managing Your Bookings
After you have booked a service or event, you can view and manage all of your bookings from your profile.
Accessing Your Bookings
Go to Profile > Customer Bookings to see your bookings. Bookings are split into two tabs:
- Services: All coaching service bookings you have made
- Events: All event bookings you have made
Each tab shows a count of your active bookings so you can quickly see what is in progress.
Service Bookings
Your service bookings list shows each booking with the provider's name, the service name, the amount paid, the date it was placed, and the current status.
You can search your bookings by keyword and sort them by date or status using the controls at the top of the page.
Booking Statuses
Service bookings move through several statuses:
- Pending: The booking has been placed and is waiting for the provider to accept
- Accepted: The provider has accepted the booking and work is in progress
- Delivered: The provider has completed the work and uploaded a delivery report
- Completed: The booking is finished
Viewing Booking Details
Click on a booking to see the full details, including the requirements you submitted, any video links or files you uploaded, and the booking reference.
Delivery Reports
When a provider delivers your service, you can view the delivery report and any attached files from the booking detail page by going to the Delivery section.
Booking Conversations
Once a service booking is accepted, a conversation is created between you and the provider within the booking. You can use this to discuss the work, ask questions, or provide additional information. These conversations are separate from your main Messages inbox.
Event Bookings
Your event bookings list shows each booking with the event name, the date, and the number of participants you registered.
Managing Participants
Click on an event booking to view and manage the participants you registered. You can see each participant's name, email, and which sessions they are attending.
Tips
- Check your bookings regularly to stay on top of any updates from providers
- Respond promptly to messages within service booking conversations
- Keep your booking reference handy in case you need to contact the provider or support team