When a Coach Leaves
Removing an employed coach is one action with several consequences, some immediate and some on a timer. They are set up this way so that nobody is caught out: not the coach, not you, and not the people who have booked.
Immediately
Their access ends. They can no longer act for your organisation, and they are emailed to tell them so.
Your bill drops. The seat comes off straight away. You are not billed for a fortnight more for somebody you've let go.
Their allocated work is handed back. Every booking allocated to them and every event naming them is released, and you are told what has come back so you can find cover. This happens at once rather than at the end of their grace window, for two reasons: your event page is public, so an ex-employee would otherwise stay named on it for a fortnight; and you can only find somebody for Saturday if you know before Saturday.
Over the next 14 days
Their tools keep working. The Service Provider capability you were funding stays on for 14 days. They can finish what they have sold, speak to the people who booked it, and decide what they want to do next.
We email them twice during the window, at 7 days and at 1 day remaining, so the end never arrives unannounced.
At the end of the window
Their account moves back down and their own services and events are deactivated, so nothing new can be sold through them.
Work already sold is untouched. Existing bookings and tickets stand, nothing is deleted, and their profile and content are all still there. Deactivating stops new sales and does nothing else.
Who the window does not apply to
A coach who pays for their own plan loses nothing but the connection to you. The capability was never yours to withdraw, so there is no countdown and no downgrade.
A coach employed by another organisation that is still paying keeps their capability through that one. We count funding across every club somebody coaches for, so a coach who loses one of two jobs does not lose their tools.
Suspending instead
If this is temporary, suspend them rather than removing them. Suspension stops their access and stops the seat being billed, but it keeps their roles and, importantly, leaves their allocated work exactly where it is. Stripping a roster for a three-day suspension would cost you the rebuild and gain nobody anything.
See Changing & Removing Members.
If they come back
Invite them again. They return to their original place in your organisation rather than appearing as a duplicate, and accepting restores their capability and their seat.